We're really sorry you're thinking of leaving Tembo.
If you're within your cancellation period (it's been less than 30 days since you made your first payment into your Tembo account, or you haven't yet made a payment) then we can help with a cancellation for you, without government fees.
Simply fill in the cancellation form below (or the word file attached to this article) and send it back via email to firstname.lastname@example.org.
If it's been longer than 30 days since you made your first payment into your Tembo account, you'll need to submit a withdrawal request in app instead. Submitting a full withdrawal will also trigger an account closure for you.
Please be aware that a Lifetime ISA is an account that the government have strict guidelines for, as they top up your savings by 25%. As you've noted, provided your LISA account has been open for at least 12 months, you can withdraw the funds to use for your deposit for your first home, fee free.
Any withdrawals made within the first 12 months are subject to a 25% withdrawal feee applied by the government, even if you're using the funds to buy your first home.
If you withdraw for any reason other than buying your first home or using the funds for retirement at any point, the government applies a 25% withdrawal fee.